Deposit/Withdrawal Issues

Q1：How long will it take for my deposit to be credited?

Deposits made via e-wallet or bank transfer are processed in order and may take some time to be credited. Normally, deposits are completed within 1–5 minutes, but processing may take longer depending on transaction volume or your bank's speed. If your deposit has not been credited after 5 minutes, please contact us via live chat.

Q2：Do withdrawals require verification?

For your first withdrawal, if the withdrawal information does not match your registered details, you will need to submit a KYC document for identity verification.

Q3：How long does a withdrawal review take?

To protect your funds, withdrawal verification may take some time. Once the verification is complete, the funds will be transferred to the account you specified.

Q4：What are the minimum and maximum deposit/withdrawal amounts?

The deposit and withdrawal limits vary by payment method, so please refer to the notes on the deposit/withdrawal pages.